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Location and Contact information

The WichitaTIX Box Office is located inside the Century II main interior lobby by the Concert Hall East Entrance.

Century II Performing Arts & Convention Center
225 W. Douglas
Wichita, KS 67202
Phone: (316) 303-8100
Email: WichitaTIX@wichita.gov

Directions: Google Maps

Click HERE for a map of Century II or the hall name below for a Google Maps view of each entrance. 
Concert Hall | Mary Jane Teall Theater | Bob Brown Expo Hall | Convention Hall | Exhibition Hall

Hours of Operation

Monday thru Friday 10 am to 5 pm.
WichitaTIX is closed on City of Wichita observed holidays.

For events located in Concert Hall, Mary Jane Teall Theater, Bob Brown Expo Hall, Convention Hall, and Exhibition Hall, WichitaTIX will open up on location 30 minutes to one hour prior to the event.

Accepted Methods of Payment

Cash, Visa, and MasterCard are all accepted methods of payment at WichitaTIX

Additional Fees

Tickets purchased online and over the phone are subject to additional service charges.

Will Call

In order to pick up your tickets please bring with:

A government-issued ID matching the name on the account, the credit card used for the purchase, and/or the order confirmation receipt will be required to pick up tickets.

Tickets will be released only to the person whose name appears on the ticket envelope.

Please note: Some events have additional restrictions on picking up tickets at will call.

Tickets for Children

Discounted ticket prices for kids are sometimes available for various shows. Age restrictions and the amount of the discount vary by event and are at the discretion of the touring act. Recommended minimum age for all performances is five years or older unless otherwise specified. Everyone must have a ticket and no babies in arms.

Ticket Limits

Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets canceled without notice by WichitaTIX, Century II and/or the concert promoter at their discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.

Canceled or Postponed Events

In the event a performance is canceled or rescheduled, information is immediately sent to the local media for distribution and placed on the WichitaTIX website and event phone line. We will also send an email to the database of purchasers for that event if we have contact information.

If an event is canceled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new date has passed.

PLEASE NOTE: In the event of a cancellation, the paid ticket price will be refunded.

*Fees and charges associated with the ticket purchase may be retained.

Tickets purchased with a credit card will be refunded to the original card used to purchase the tickets. WichitaTIX is not responsible for tickets purchased through unauthorized sources.

Refunds / Exchanges

There are no refunds on any tickets. Exchanges may be possible; however this is not a guaranteed policy and is done at the sole discretion of the event promoter. Exchanges are limited to the same show and there is a $2.00 fee in addition to any seat price increase.

Lost / Stolen Tickets

If the tickets were purchased at the WichitaTIX Box Office:

Cash payment: There are no instances when replacement tickets will be issued if a patron has lost their tickets.

Credit Card Payment: Call (316) 303-8100, option #3, or come into the WichitaTIX Box Office. The following information will be required: customer’s name, date of purchase, the credit card used.

Once the original order has been found in the computer system, replacement tickets will be printed and the original tickets will be voided. Any replacement tickets will only be allowed to be picked up on the event day. This is to ensure the safety of your tickets because once tickets have been replaced, no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid ID and/or credit card used to purchase the tickets.

Tickets purchased/received from third-party sources will not be replaced by WichitaTIX under any circumstances.

*In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets. Replacement tickets may be subject to a reprint fee.

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